OXFORD CAR SERVICE INC – TERMS AND CONDITIONS OF SERVICE

Refund & Cancellation

Refunds: Payments are non-refundable except as stated in the Cancellation Policy below.
Cancellation Policy (standard trips):
- More than 30 days before the scheduled date: cancel within 24 hours of booking for a 50% refund.
- 14–30 days before: 50% cancellation fee.
- Fewer than 14 days: deposit is forfeited and considered earned.
Special Events (holidays, proms, concerts, sporting events, etc.): Deposits are non-refundable. For cancellations within 30 days of the event, the deposit is considered full and payable.
How to cancel: Cancellations must be in writing via email and are effective only when confirmed received by our staff.

Airport trips are point-to-point within our service area with no intermediate stops; subject to availability.
Grace period: We allow 15 minutes from your requested pickup time (or our arrival if later). After 15 minutes, overtime is billed at our standard hourly rate.

Overtime begins after the first 15 minutes past the scheduled time and is billed at the regular hourly rate(standard minimums/increments may apply).

Vehicles cannot exceed seating capacity.
Specific vehicle models may be requested but are not guaranteed. A vehicle of equal or greater passenger capacity may be substituted.
Oxford Car Service Inc. may utilize qualified affiliate partners at our discretion.

Smoking is not permitted in any vehicle. Evidence of smoking triggers a $2,000 odor-neutralization fee.
Drug use is prohibited by law. Any fines or penalties are the client’s responsibility.
Sunroof: Standing through or opening the sunroof is not permitted.
The chauffeur may terminate service without refund for blatant indiscretion, unsafe behavior, or violations of these terms.
Alcohol & minors: Anyone under the legal drinking age may not consume alcohol at any time.

The client is financially responsible for damage caused by the client or any member of the party, including:
- $1,000 per carpet or seat burn
- Bodily Fluids: $3,550 cleaning fee for sickness/soiling (interior or exterior)
- $20 per broken glassware

We are not responsible for delays or trip termination due to unsafe road conditions, weather, accidents, or events beyond our control.
In the event of a mechanical breakdown, our responsibility is limited to making up lost time on a mutually agreed date.
We are not responsible for items left in any vehicle.

Any outstanding balance is due before the trip begins (cash to the driver on the day of service) or no later than 24 hours prior if paying by credit card.
By submitting a reservation online, you confirm you are authorized to charge the provided card and agree to all charges and these terms.

Electronic submission (online reservation/contract) or mailed contract with credit card deposit constitutes full agreement to these terms.

This agreement is governed by the laws of the State of Mississippi. If any provision is unenforceable, the remaining provisions remain in effect.
In any action to enforce these terms, the prevailing party is entitled to court costs, reasonable attorneys’ fees, and expenses.